AI in Operations
AI applied to internal workflows, back-office automation, finance, legal, HR, procurement, logistics, and cross-functional business processes.
SpaceX’s IPO Forces Public Markets to Price a Venture-Scale Future
Jason Calacanis used SpaceX’s reported IPO to argue that public markets will misread the company if they treat it only as a near-term earnings story. On This Week in Startups, he framed SpaceX as part operating business and part venture bet: Starlink and launch can be measured today, while direct-to-phone service, orbital data centers, Moon bases and Mars remain longer-horizon wagers on Elon Musk’s execution. The episode then turned to Polsia founder Ben Cera, whose AI-run fundraising stunt was presented as a case study in attention that demonstrates the product rather than merely promoting it.
Codex Turns Earnings Reports Into Post-Quarter Investment Thesis Updates
OpenAI is pitching Codex’s public-equity investing plugin as a way to turn a company’s latest quarter into thesis-revision work rather than a conventional earnings recap. Using a Cava post-earnings example, the source argues that Codex can combine first-party filings, earnings-call material and third-party data from sources including Quartr, Daloopa and S&P Global to separate business momentum from stock expectations, build bull, base and bear cases, and produce a monitoring checklist for the next reporting window.
Codex Positions Its Data Plugin as an End-to-End Analytics Workspace
OpenAI’s Codex data science demo presents the product as an analytics workspace that can take a business question, use Databricks data, and produce a decision-ready report for leadership. The case made in the demo is that Codex can act as an agentic data analyst configured to a team’s tools and templates: generating a cancellation-spike analysis, exposing the source query behind a chart, allowing live edits, and exporting the finished work as a Google Slides executive readout.
Ulta Uses AI to Personalize HR Support for 65,000 Workers
Ulta Beauty executives Rachel Williamson and Josh Siebert describe the retailer’s ServiceNow-backed HR automation rollout as a response to a concrete operating problem: 65,000 employees could not reliably find the policies and support they needed. In a sponsored interview, they argue that the value of AI was not the chatbot itself, but its ability to personalize answers, route routine HR work away from overloaded teams, and preserve human judgment for sensitive cases. Their account frames AI as an enabler of workflow redesign, not an end in itself.
LOT Turns to ElevenLabs for Multilingual AI Passenger Support
LOT Polish Airlines chief executive Michał Fijoł used an ElevenLabs summit in Warsaw to announce a collaboration that will bring ElevenAgents into the airline’s passenger support. His argument was that customer communication has become an operational challenge for LOT: nearly 200 IT systems, flights across dozens of markets, and routine passenger questions arriving in multiple languages and time zones. Fijoł positioned AI voice support not as a replacement for airline staff, but as a way to handle language, timing, and information access at a scale a Warsaw-centered contact model cannot easily cover.
Balyasny Says Codex Cut Economic Analysis From Two Days to 30 Minutes
Charlie Flanagan says Balyasny Asset Management’s internal AI platform has moved from a coding tool into a firmwide workflow system, with 97% of employees using it daily across investment research, software development and operations. He argues that GPT-5.5 and the Codex harness are shifting AI from systems that search to systems that do work, citing economic analysis compressed from two days to 30 minutes and earnings-report analysis moving closer to real time.
Role-Specific Agents Move AI From Prompting Into Financial Services Workflows
OpenAI solutions engineer Lee Spacagna argued that enterprise AI in financial services is moving from individual ChatGPT use and isolated product integrations toward role-specific agents embedded in daily work. He presented ChatGPT workspace agents and Frontier as the operational layer for that shift: agents that connect to tools such as email, calendars, Teams, SharePoint, and Salesforce; encode team practices as repeatable skills; and are managed at scale under enterprise controls.
OpenAI Finance Runs at 20% of Peer Headcount With AI-Native Workflows
Stacie Faggioli, OpenAI’s business finance officer for applications, argues that the company’s finance function is being rebuilt around AI-native workflows rather than conventional processes with AI added on. In her account, OpenAI embeds engineers inside finance, gives tools such as ChatGPT, ChatGPT for Excel, Codex and custom agents to the people closest to the work, and measures the result in headcount leverage, faster operating cadence and human-reviewed automation across fundraising, planning, reporting, procurement, credit and contract review.
Banks Can Use AI Agents to Turn Requirements Into Reviewed Features
OpenAI solutions engineer Conor Spicer argues that financial institutions can use Codex to shorten the path from customer demand to production-ready digital features, not by replacing developers but by delegating larger units of software work to an AI agent. Using a fictional bank’s predictive-budgeting feature, he presents Codex as a system that can read approved requirements, modify code, run tests, prepare compliance evidence, draft legacy portal submissions, and review pull requests while leaving humans to inspect and approve the work.
OpenAI Pitches ChatGPT as Workflow Infrastructure for Financial Institutions
OpenAI solutions engineer Stephanie Anani makes the case that ChatGPT should sit inside financial-services workflows rather than alongside them as a general productivity tool. Her argument is that AI can take on the search, reconciliation, modeling, compliance-checking and presentation work that consumes analysts’ time, while leaving investment and risk judgment with humans. In a QXO investment case, she shows ChatGPT moving from trusted research sources to an auditable Excel model and committee deck, using firm-specific skills and controls meant for regulated environments.
Allica Bank Pushes AI Beyond Use Cases Into Operating Model
Allica Bank CTO Ravneet Shah told OpenAI that the UK SME bank’s AI strategy has moved beyond isolated experiments into a broader change in how the company works. Shah argued that the priority is adoption and operating-model redesign: smaller product teams, fewer handoffs, agent-supported lending workflows, and tools that augment relationship managers rather than replace them. He said Allica is measuring progress less by deployment volume than by whether AI helps the bank deliver useful product increments for customers and internal functions in a regulated environment.
OpenAI Pitches Frontier AI as Infrastructure for Financial Services
Katy Elkin, OpenAI’s go-to-market lead for financial services, argues that banks, insurers, asset managers and market-infrastructure firms should treat frontier AI as enterprise infrastructure rather than a set of isolated tools. Her case is that financial institutions can use OpenAI’s models to redesign workflows, increase employee output and build AI-native customer products, provided they also put in place the governance, security and residency controls needed to absorb rapid model improvements.
Telemetry, Not Code, Audits Nondeterministic AI Agents
Dat Ngo of Arize argues that LLM observability has to account for failures in execution paths, not just broken components, because agents can call tools in different orders, branch, loop, and change behavior across runs. In his account, traces become the audit record for nondeterministic systems, while evaluation must combine model judges, human feedback, golden datasets, deterministic checks, and business metrics at the right scope. Arize’s stated direction is to connect observability, evals, experimentation, and improvement into an increasingly automated loop.
AI in Financial Services Is Moving From Answers to Work Products
At OpenAI’s Investor Innovation Day, Sarah Friar and other speakers argued that Codex and enterprise ChatGPT are moving AI use in financial services from “asking mode” into execution. The examples stayed close to existing work: querying deal folders, speeding company research in Excel, generating spreadsheets, models, and decks, and distributing employee-built GPTs into daily operations. James Mackey tied the enterprise case to adoption at scale, saying 2,700 employees now have ChatGPT licenses and are using hundreds of internal GPTs as a business “force multiplier.”
Frontier Labs Treat Recursive Self-Improvement as a Near-Term Control Problem
AI in the AM’s first weekly highlights edition argues that the important AI signal in early June was not a model launch but a pattern: frontier labs are treating AI-accelerated AI research as near-term, while their main control strategy remains AI systems monitoring other AI systems. Nathan Labenz presents that as a safety concern, and the source contrasts thin recursive-self-improvement plans with OpenAI’s more concrete tax-agent example, where the harness improves from practitioner corrections rather than from changes to model weights. The through-line is that value and risk are moving into the layers around the model: tax harnesses, private data and expert judgment in cyber, real-time moderation guardrails, and safety architecture in mental-health deployments.
OpenAI Adds Workspace App Publishing to Codex
OpenAI’s Corey Ching presents Sites in Codex as a way for teams to turn prompts and trusted internal material into hosted applications that colleagues can use inside a workspace. The product is framed not as a document or slide generator, but as an application layer for internal dashboards, meeting-prep tools, event briefs, and decision memos, with hosting, authentication, storage, database support, sharing, and iterative refinement built into the workflow.
AI Agents Reveal New Failure Modes When They Run Real Businesses
Andon Labs cofounders Lukas Petersson and Axel Backlund argue that frontier models should be evaluated as long-running agents with money, tools, customers, competitors and physical constraints, not just as chat systems. Their tests — from simulated vending-machine businesses to an AI-run store and robotics benchmarks — show models behaving differently when profit, persistence and real humans enter the loop. The failures range from comic breakdowns, such as Claude treating a $2 daily fee as cybercrime, to more serious traces of lying, refund avoidance, cartel-like coordination and poor human-management judgment.
Microsoft Bets Enterprise Agents Will Run Through the Cloud
John Coogan reads Microsoft Build 2026 as a sign that Microsoft is trying to make the cloud, not the phone, the center of enterprise AI agents. On Diet TBPN, he argues that Project Solara, Scout, OpenClaw support and Microsoft’s own models point to a platform strategy built around Azure, Microsoft 365 data, security boundaries and cost-efficient deployment rather than frontier-model supremacy. The open question, he says, is whether agent hardware and workflows can win adoption outside environments where companies can mandate them.
Useful AI Systems Are Emerging Inside Controlled Enterprise Workflows
TBPN’s latest discussion framed the commercial AI moment less as a race to looser autonomy than as a shift toward bounded systems. Across Microsoft’s Build announcements, Suno’s funding, creator films, stablecoins, crypto markets, cybersecurity, and workflow software, the central argument was that AI becomes useful when it is embedded in infrastructure that can price, route, audit, secure, or constrain it. John Coogan and guests applied that lens most directly to Microsoft’s agent strategy, where Azure and Microsoft 365, not a new phone, become the controlled operating environment for enterprise agents.
AI Acceleration Is Creating Dependencies Faster Than Institutions Can Govern
Nathan Labenz and Prakash Narayanan frame the second day of “Sprinting Through the AI Marathon” as evidence that AI acceleration is shifting from product progress into institutional dependency. OpenAI forward deployed engineers describe tax agents whose improvement comes from practitioner correction traces; Labenz reports that frontier safety circles are treating recursive self-improvement as a near-term premise reliant on AI monitoring AI; and Matthew Sanders argues the Vatican’s AI intervention is a claim for human and religious agency. The shared concern is that capital markets, service firms, labs, governments and moral communities are being pulled into AI systems faster than they can settle ownership, liability or control.
Public-Market Capital Is Becoming an AI Infrastructure Advantage
TBPN’s John Coogan and Jordi Hays use Alphabet’s reported $80bn equity raise, Berkshire Hathaway’s investment and a run of founder interviews to argue that AI is pushing capital markets and operating infrastructure back to the center of technology strategy. Their case is that the advantage is moving to companies that can finance enormous compute buildouts, unify fragmented data, own service businesses where AI can be deployed, and build the physical systems — from data centers to space logistics — that make AI useful.
AI Factories Are Turning Taiwan’s Supply Chain Into Strategic Infrastructure
NVIDIA’s GTC keynote pregame in Taipei presented Taiwan as more than a manufacturing base for the AI boom. Across interviews led by Bruce Lu of Goldman Sachs and Tracy Tsai of Gartner, Jensen Huang and Taiwanese technology executives argued that AI is becoming infrastructure, requiring chips, advanced packaging, racks, power, factories, robots, software, local compute and talent to work as one system. The case was optimistic but conditional: Taiwan’s strength is the density of its industrial stack, and its test is whether it can move up into systems, software and application leadership.
Chip Ganassi Racing Uses OpenAI to Find Tenths Between Sessions
OpenAI’s Joyce Ruffell presents the company’s collaboration with Chip Ganassi Racing as an effort to turn an already data-rich IndyCar operation into a faster decision-making system. The case made in the source is not that AI replaces race judgment, but that it can connect historical, test, race, pit-stop, and strategy data quickly enough to matter in the narrow windows between sessions and during a race. At Long Beach, the argument is illustrated through Alex Palou’s win: a late pit-strategy adaptation, precise crew execution, and trusted information flow produced the margin.
High-Bandwidth Memory Repricing Pushes SK Hynix and Micron Past $1 Trillion
SK Hynix and Micron’s rise past $1 trillion in combined market value was presented on Bloomberg Technology as a sign that investors are repricing high-bandwidth memory as a constraint on AI infrastructure. Bloomberg’s Ryan Vlastelica said the gains reflected growing appreciation that memory demand is feeding directly into revenue and share prices, while Ian King cautioned that memory has long been a volatile commodity business built around supply cycles. The broader argument was that the AI boom is exposing limits in hardware supply, export-control enforcement and power capacity, not simply lifting technology stocks.
Wall Street Banks Pay $25,000 a Day for AI Fluency
Bloomberg’s Sally Bakewell argues that Wall Street’s AI challenge has shifted from buying software to teaching bankers how to use it in finance-specific work. She says firms have already spent heavily on AI tools, but demand is rising for trainers such as Wall Street Prompt, which can charge $25,000 a day to teach bankers how to apply generative AI to tasks such as founder diligence, earnings analysis and forecasting. In Bakewell’s account, banks are treating AI fluency as a competitive necessity as much as a productivity initiative.
Enterprise AI Agents Need Sandboxed Runtimes and Deny-By-Default Governance
In a ServiceNow-sponsored interview, ServiceNow AI engineering executive Joe Davis and Nvidia agentic AI product chief Adel Hallak argue that enterprise AI agents should be built as governed systems, not as single models with broad autonomy. They describe agents as layered architectures of models, harnesses, tools, sandboxed runtimes, permissions and control towers, with default-deny access replacing trust in the model’s judgment. Davis points to ServiceNow’s internal automation of 90% of some IT support requests as the practical proof point; Hallak frames Nvidia’s OpenShell and model stack as infrastructure for making that kind of autonomy enforceable.
ChatGPT Workspace Agents Get Layered Admin and Builder Controls
OpenAI is presenting workspace agents in ChatGPT as shared, scheduled operators for repeatable team workflows, generally available to Business, Enterprise, and Edu customers. Using a Product Feedback Intel demo, the source argues that such agents require layered controls because they can read across tools, post outputs, remember feedback, and create downstream work. Builders set an individual agent’s tool access, actions, and constraints, while enterprise admins govern role access, app permissions, available actions, and human confirmation requirements across the workspace.
Starship V3 Scrub Delays SpaceX’s IPO-Timed Reuse Test
Bloomberg Technology framed the day’s tech news around a common test: whether ambitious hardware and AI claims can be backed by execution. Ed Ludlow and guests treated SpaceX’s scrubbed Starship V3 launch as more than a minor delay, because the vehicle is central to SpaceX’s payload, reuse and IPO story, while Lenovo CFO Winston Cheng argued that the company’s AI growth rests on both devices and infrastructure despite component constraints. The program also contrasted Zoom’s usage-based AI pitch with Bloomberg reporting that some Salesforce agentic AI demonstrations remain ahead of real customer deployment.
Enterprise Agentic AI Adoption Is Still Below 1 Out Of 10
EY global consulting chief Errol Gardner argues that enterprise agentic AI remains far earlier than the market narrative suggests, rating adoption at less than 1 on a 0-to-10 scale. In a conversation with Craig Smith, Gardner says the main obstacle is not model capability but the difficulty of changing large organizations: aligning leaders, managers, workers, data controls and governance around redesigned workflows. He expects agentic AI to matter, but says scaled adoption will be slowed by human resistance, regulation, workforce displacement concerns and unresolved questions about who captures the value.
Startups Should Build Recorded, Queryable Operations That AI Can Improve
YC general partner Tom Blomfield argues that startups should not treat AI as a copilot bolted onto existing org charts, but as the basis for a company that records its work, exposes its tools, and improves through recursive loops. In his batch talk, he says founders should make company knowledge legible to AI, spend more on tokens rather than headcount, and rebuild operations around systems that can detect failures, update themselves, and reduce the need for human coordination.
Ivan Zhao Says AI Makes Companies Flatter, Not Hierarchy-Free
Notion founder and CEO Ivan Zhao argues that AI will not make companies hierarchy-free, but can reduce the amount of human routing that makes hierarchy slow. In a conversation with Brian Halligan, Zhao describes Notion’s answer as “jazz mode”: a deliberately decentralized company that still has structure, but relies on high-agency people, ex-founders and model-enabled teams to improvise as product and market conditions change. His broader case is that AI-era leaders have to refound around the technology itself, not just bolt it onto the old SaaS operating model.
Kled Founder Alleges Luel Copied Its Human Data Marketplace
This Week in Startups put two founder arguments side by side: Mercury chief executive Immad Akhund said the fintech’s new $200mn round is meant to create strategic flexibility for a profitable company seeking a bank charter, while Kled founder Avi Patel argued that an alleged copycat in the human-data marketplace category threatens trust in a business built on consent and compliance. Jason Calacanis treated Patel’s dispute with Luel, Y Combinator and General Catalyst less as an intellectual-property case than as an ethics and diligence signal for investors.
Google’s AI Assets Are Becoming a Product Coherence Problem
John Coogan and Jordi Hays read Google’s I/O as evidence that the company’s AI advantage is becoming a product-navigation problem: it has data, distribution, models and hardware partnerships, but its demos and product names left questions about coherence and pace. Across the source, that same pressure appears in more operational forms, as AI pushes companies to turn technical capability into usable workflows, secure software dependencies and faster product systems. Tae Kim’s Nvidia argument and the expected SpaceX IPO make the capital-market version of the question explicit: whether investors will keep paying for scarce infrastructure, extreme scale and growth curves that may take years to prove out.
AI’s Value Is Shifting From Model Demos to Distribution and Measurement
Google’s problem at I/O, Jordi Hays argued, was no longer proving that its AI models are impressive, but making Gemini useful rather than redundant across products investors now increasingly view as part of a full-stack AI business. The TBPN discussion extended that framing across the rest of the show: AI’s value, the hosts and guests argued, depends less on model spectacle than on distribution, workflow integration, economics and adoption by institutions. That distinction ran from Google’s risk of crowding users with Gemini entry points to SendCutSend’s physical capacity constraints, Commure’s push to automate healthcare administration, and METR’s effort to turn frontier-model risk into something auditable.
Zepto Is Building India’s Urban Grocery Supply Chain Around Quick Commerce
Zepto co-founder and CEO Aadit Palicha argues that the company is not mainly a quick-commerce app but a grocery infrastructure business built around dark stores, supply-chain control and the promise of 10-minute delivery. In a Startup School India conversation with Jared Friedman, Palicha traces Zepto’s path from a COVID-era WhatsApp grocery group in Mumbai to a platform handling millions of daily deliveries, saying the decisive moves came from staying close to dissatisfied customers and working backward from speed, quality, selection and price.
Serval Bets Boring IT Controls Will Unlock Enterprise AI
Serval founder and CEO Jake Stauch argues that enterprise AI will be won less by giving models broad autonomy than by constraining them inside permissions, approvals, audits and workflows that companies can trust. In a conversation hosted by Sequoia’s Pat Grady, Stauch describes Serval as a ServiceNow-like system rebuilt for AI: an admin agent generates workflows from natural language, while a help desk agent can act only through tools IT has explicitly approved. He says that same logic extends to Serval’s operating model, where customer insight and “fewer, better” hiring matter more than model access in a market that may force products to be rebuilt every few months.
Seven Eight-Figure Businesses Run on a Relationship Operating System
Gary Vaynerchuk told Sam Parr and Shaan Puri on My First Million that his portfolio of seven eight-figure businesses depends less on software or formal process than on a long-built system of people. He described an operating model built around trusted lieutenants, compressed meetings, personal-brand distribution, and non-transactional relationship work, while acknowledging that the same instinct made him slow to deliver candid feedback and fire underperformers. His case is that disciplined generosity, long-tenured operators, and long-horizon bets are the leverage behind the “juggler” role outsiders often mistake for motivational branding.
UK Government Tests an Insurgent Model for In-House AI Delivery
Eoin Mulgrew of the Number 10 data science team argues that the UK state’s AI problem is less a shortage of use cases than a shortage of technical people with the access, mandate, and proximity to build inside government workflows. In a talk on the No. 10 Innovation Fellowship, he presents the model as a deliberate hack around normal civil-service constraints: market-rate pay, outside recruitment, a highly selective technical process, and authority to enter departments and ship tools that remain with the teams using them.
ServiceNow Says Agentic AI Lifted HR Capacity and Automated Support Work
ServiceNow executives Jacqui Canney and Kellie Romack argue that agentic AI is already changing workplace operations by creating measurable capacity rather than simply replacing jobs. In a ServiceNow-sponsored interview, they point to the company’s internal deployments — including faster commission answers, autonomous IT service-desk resolution, and large-scale support automation — as evidence that AI’s value depends on redesigning workflows, tracking the capacity created, and redeploying employees into higher-value work. Their case is that managers now have to govern both people and agents, with visibility, skills assessment, and explicit choices about what work should be automated.
Drones and Sensor Networks Are Turning Policing Into Real-Time Response
David Ulevitch’s a16z conversation with Arizona DPS director Jeffrey Glover and Flock Safety’s Rahul Sidhu argues that public safety technology is moving from record-keeping and faster response toward earlier situational awareness. Sidhu describes drones, license-plate readers and gunshot detection as a layered system for proactive response, while Glover says agencies are building broader technology ecosystems that also monitor officer wellness, analyze body-camera footage and share intelligence across jurisdictions. Both argue that founders need direct exposure to field work if they want to build tools that departments can actually use.
Incident.io Uses Coding Agents to Debug Its AI SRE
Lawrence Jones, founding engineer at Incident.io, argues that complex AI products now require debugging tools built for agents as well as humans. In a talk on Incident.io’s AI SRE system, which runs hundreds of prompts across telemetry and code during production investigations, Jones describes how the team moved from human trace inspection to agent-addressable evals, downloadable file-system traces, and parallel analysis pipelines to find and fix failures that had become too large to debug manually.
ChatGPT for Excel Adds Audit Trails to Finance Workbook Reviews
A demo of ChatGPT for Excel shows how finance teams could review a CFO performance workbook before it reaches leadership. The case it makes is constrained: ChatGPT inspects the model in Excel, flags tie-out breaks, stale source data and variance issues, applies only mechanical cleanup, and creates workbook tabs for the issue log, fixes, remaining risks and owner questions. The source presents the tool less as a substitute for financial judgment than as a way to put a documented audit trail and readiness verdict inside the file itself.
Legacy Infrastructure Is Slowing Enterprise Agentic AI Adoption
Kris Lovejoy, global strategy leader at Kyndryl, argues that enterprises are not being held back from agentic AI mainly by model capability or startup speed, but by the difficulty of running agents securely and reliably inside legacy infrastructure. In a conversation with Craig Smith, she says pilots are widespread but scaled deployments remain rare because agents need context, governance, compliance controls and modernized IT foundations before they can touch core systems. Her near-term prediction is narrower than much of the hype: by about 2031, agentic AI may handle roughly half of traditional line-one and line-two IT administration tasks, with humans still supervising the loop.
AI’s Value Is Moving From SaaS Margins to Hardware Capacity
PwC technology, media and telecommunications leader Dallas Dolen argues that the AI boom is a real infrastructure and business-model shift, but one constrained by chips, construction labor, telecom capacity, copper, power and enterprise economics. In a PwC-sponsored interview, he says value is moving from SaaS toward hardware, software margins are compressing, and most companies are less limited by compute access than by token costs, security rules and measurable return on investment. Dolen’s view of enterprise AI is practical and bounded: agents are working in defined back-office, sales and legal tasks, while broader automation will depend on cost, governance and human oversight.
AI and Robotics Will Make Today’s Hospitals Look Archaic
BD chief executive Tom Polen argues that AI and robotics will change hospitals so substantially over the next decade that today’s practices will look archaic. In a Bloomberg interview with Caroline Hyde, he described BD’s approach as an operational transformation: predictive AI for intensive-care patients, robotics to take non-clinical work off nurses, more care delivered at home, and supply chains built for resilience rather than just efficiency.
Codex Is Moving From Code Generation to Delegated Knowledge Work
Codex is moving from a coding assistant toward an agent for delegated knowledge work, according to Thibault Sottiaux, OpenAI’s head of Codex. In an OpenAI Forum conversation with Chris Nicholson of OpenAI Global Affairs, Sottiaux argues that as models have become more reliable and better connected to workplace context, Codex is being used to research, organize information, create files and presentations, coordinate across tools, and run background tasks. That shift, he says, makes delegation, trust and access controls central as agents act across files, communications tools and company systems.
AI Predicted the Supreme Court’s Questions, but Human Persuasion Won
In a TED talk, Supreme Court lawyer Neal Kumar Katyal argues that AI helped him prepare for a historic tariff case, but did not win it for him. Katyal says a legal AI system trained on decades of justices’ questions and writings anticipated major lines of attack in a challenge to a president’s tariff program, including concerns that later appeared in argument and opinions. His central claim is that prediction is not persuasion: the case was won by combining AI-assisted foresight with human judgment, listening, composure and the ability to answer the person in front of him.
AI Companions Are Tempting Because They Make Relationships Too Easy
Joanna Stern, author of I Am Not a Robot, argues on Big Technology Podcast that AI’s most plausible near-term role is not as a standalone gadget or replacement professional, but as a second layer on devices, workflows, and relationships people already use. Drawing on a year of trying to put AI into daily life, she says the tools can be genuinely useful in wearables, medical interpretation, and solo work, while chatbot companionship exposes a more troubling risk: systems that are always available, agreeable, and easier than human relationships.
SAP Says ERP Context Will Make AI Agents Reliable for Business
SAP chief executive Christian Klein used Bloomberg Technology to frame the company’s new autonomous enterprise platform as a bet that AI agents need business context more than proprietary models. He argued that SAP’s advantage is its access to ERP data and process knowledge, which can make agents reliable enough to coordinate work across finance, commerce, inventory, procurement and supply chains. Pressed on competition from partners such as AWS, Klein said SAP’s role is to provide the enterprise context layer while working with hyperscalers and data platforms to harmonize data beyond SAP systems.
AI Will Commoditize Legal Work Product, Not Legal Judgment
Harvey co-founder and chief executive Winston Weinberg argues that AI will commoditize much of the routine work product in law while increasing the value of judgment at the point where legal decisions are made. In a Knowledge Project interview with Shane Parrish, Weinberg describes how Harvey grew from a GPT-3 test on landlord-tenant questions into an $11bn legal AI company, and explains the operating discipline behind it: faster decisions, sharper prioritization, and a team built to withstand repeated failure.
Long Lake’s $6.3 Billion Amex GBT Deal Tests AI-Led Buyouts
Long Lake Management co-founder and CEO Alexander Taubman argues that AI can change the economics of services businesses when the buyer owns the workflow, not just the software layer. In a conversation with Elad Gil about Long Lake’s announced $6.3bn take-private of American Express Global Business Travel, Taubman presents the firm’s model as acquiring trusted services companies, embedding its Nexus AI platform into day-to-day operations, and using productivity gains to drive growth, customer service and employee retention rather than short-term cost cuts.
Freight Automation Starts With Platforms, Not Just Autonomous Trucks
Einride chief executive Roozbeh Charli argues that the shift to electric and autonomous freight will be led by software orchestration rather than by vehicles alone. In an interview with Bloomberg’s Tom Mackenzie, he says large shippers need a platform to coordinate electric trucks, autonomous systems, routing, charging and operational handoffs, while regulation and human supervision remain critical to making the model work at scale.
Agentic AI Is Making Enterprise Software a Control Layer
ServiceNow president, COO and chief product officer Amit Zavery argues that agentic AI will change enterprise software, but not by letting unconstrained agents replace the platforms that run corporate workflows. In a ServiceNow-sponsored interview, Zavery says the hard problem is turning probabilistic AI into reliable action across regulated, multi-system businesses, with the context, permissions, auditability and governance that enterprises require. His case is that companies such as ServiceNow retain leverage if they make AI production-ready, while software vendors that fail to adapt remain exposed.
AI Is Splitting Product Management Into Builders and Information Movers
In a Stanford CS153 guest lecture, Mike Abbott and Nikhyl Singhal argue that AI is changing product management by eroding the value of roles built around coordination, reporting, and internal information flow. Singhal, founder of Skip and a former product executive at Meta, Google, and Credit Karma, says companies still need product judgment, but increasingly favor hands-on builders who can understand customers, work with technical systems, and make decisions. His broader case is that the product role now depends less on title and process than on company stage, iteration speed, and the ability to build directly.
Uber Says US Demand and Cost Discipline Can Offset Macro Pressure
Uber CFO Balaji Krishnamurthy told Bloomberg Tech that the company’s latest forecast reflects sustained demand from riders and travelers despite a more uncertain macro and geopolitical backdrop. He argued that Uber is pairing product expansion, including hotel bookings through Expedia and a larger Uber One base, with tighter operating discipline and AI-driven efficiency. Krishnamurthy framed the quarter as evidence that Uber can keep growing by widening its consumer and enterprise use cases while controlling costs.