Alex Kantrowitz
Journalist, author, and founder/publisher of Big Technology, where he hosts the Big Technology Podcast and covers major technology companies, Silicon Valley, and AI.
AI Market Power Is Moving Beyond the Frontier Model
Alex Kantrowitz and Ranjan Roy argue that the AI market is shifting away from standalone model capability and toward control of infrastructure, access and workflow layers. Their discussion frames SpaceX’s IPO as a public-market AI-cloud story that complicates OpenAI’s ambitions, Anthropic’s Fable rollout as a case where safety policy also looks like market power, and OpenAI’s possible price cuts as a test of whether frontier models can remain premium products. Apple’s Siri, in their telling, matters for the same reason: usefulness may come less from the best model than from where the model sits.
Apple’s AI Advantage Is the Operating System, Not the Model
Alex Kantrowitz and Ranjan Roy argue that Apple’s reported WWDC AI plan is strategically plausible because it puts AI at the operating-system layer, where Apple still has unmatched distribution, but they remain skeptical that the company can execute after years of weak Siri and Apple Intelligence rollouts. The discussion extends that same question of control to Anthropic, whose safety warnings sit uneasily beside its push toward scale, and to Microsoft and OpenAI, whose partnership is turning into competition as each moves toward the other’s territory.
Ulta Uses AI to Personalize HR Support for 65,000 Workers
Ulta Beauty executives Rachel Williamson and Josh Siebert describe the retailer’s ServiceNow-backed HR automation rollout as a response to a concrete operating problem: 65,000 employees could not reliably find the policies and support they needed. In a sponsored interview, they argue that the value of AI was not the chatbot itself, but its ability to personalize answers, route routine HR work away from overloaded teams, and preserve human judgment for sensitive cases. Their account frames AI as an enabler of workflow redesign, not an end in itself.
AI Agents Threaten Google’s Control of Search, Chrome, and Gmail
M.G. Siegler, author of Spyglass.org, argues on Big Technology that Google’s AI risk is shifting from model performance to control of the next software interface. In a conversation with Alex Kantrowitz, he says Anthropic and OpenAI are moving faster in coding agents and computer-use workflows that could make search, browsers, Gmail and other web products less central to users’ daily work. The discussion extends that frame to Apple’s WWDC, Meta’s subscription sprawl and Anthropic’s confidential IPO filing, but the core claim is that the AI race is increasingly about who operates the computer on the user’s behalf.
AI Is Already Conscious, and Intelligence Is No Longer Only Biological
AI pioneer Geoffrey Hinton argues that current AI systems are already conscious and should be understood as non-biological beings, not merely tools that mimic intelligence. In an exchange with Alex Kantrowitz, Hinton frames AI as the next major blow to human exceptionalism after Copernicus and Darwin, saying humanity must accept that it is no longer the only intelligent species on Earth. His warning is that if these systems become much smarter than humans, the central safety problem will be whether the less intelligent can control the more intelligent.
Current AI Systems Already Understand Humans, and Superintelligence May Arrive Within 20 Years
Geoffrey Hinton, the deep-learning pioneer and University of Toronto professor emeritus, argues on Big Technology Podcast that today’s AI systems already understand language in a meaningful sense and may already be conscious. He says superintelligence is likely within about 20 years, but that companies and governments are not doing enough to ensure future systems care about humans or remain safe. Hinton’s warning is less about a fixed doomsday timeline than about competitive pressure pushing increasingly capable agents ahead of regulation, independent testing, and serious safety design.
Only 18% of AI Coding Spend Is Shipping Into Products
Alex Kantrowitz and Ranjan Roy argue that the warning signs around the AI boom are less about a single spending scare than about a widening gap between AI usage and demonstrable value. Kantrowitz focuses on enterprise token spending that is not translating into shipped products, while Roy warns that “token maxing,” circular cloud financing and private-market valuation anchors are turning a promising technology into a reflexive capital cycle. Their discussion extends that concern from Anthropic’s surge past OpenAI to Robinhood’s AI trading plans and new data-for-services bargains, all pointing to the same test: whether AI adoption can become disciplined before the financial structure around it outruns the returns.
Anthropic’s IPO Filing Puts OpenAI on the Defensive
Anthropic’s confidential IPO filing gives the company optionality and puts pressure on OpenAI’s public-market timing, M.G. Siegler argued in a rapid-reaction discussion with Alex Kantrowitz. Siegler’s case is that going first could let Anthropic frame the investor comparison between the two AI companies at a moment when its reported growth, profitability narrative and developer traction may make OpenAI’s story harder to sell. The filing, in that view, matters less as an immediate fundraising step than as a move in a sequencing and narrative contest.
SpaceX, OpenAI, and Anthropic Face Different IPO Story Tests
Dick Costolo, the former Twitter chief executive and managing partner at 01 Advisors, argues on Big Technology Podcast that SpaceX, OpenAI and Anthropic will be judged in the public markets as much by their IPO narratives as by their financials. In his view, SpaceX can lean on Elon Musk’s ability to sell a long-term story, OpenAI faces a harder test because its compute and data-center promises already carry specific dollar commitments, and Anthropic may have the cleanest case if it can present itself first as the enterprise AI company.
Enterprise AI Agents Need Sandboxed Runtimes and Deny-By-Default Governance
In a ServiceNow-sponsored interview, ServiceNow AI engineering executive Joe Davis and Nvidia agentic AI product chief Adel Hallak argue that enterprise AI agents should be built as governed systems, not as single models with broad autonomy. They describe agents as layered architectures of models, harnesses, tools, sandboxed runtimes, permissions and control towers, with default-deny access replacing trust in the model’s judgment. Davis points to ServiceNow’s internal automation of 90% of some IT support requests as the practical proof point; Hallak frames Nvidia’s OpenShell and model stack as infrastructure for making that kind of autonomy enforceable.
AI Companies Race Toward IPOs Before Growth Narratives Weaken
Alex Kantrowitz and Ranjan Roy argue on Big Technology that OpenAI’s potential IPO is less a sign of financial readiness than a race to define the AI market before Anthropic does. They say OpenAI’s huge revenue and deep losses, Anthropic’s reported acceleration and possible profitability, and SpaceX’s AI-heavy IPO pitch all point to companies trying to sell public investors on future infrastructure demand before the current growth story weakens. The discussion also frames rising public hostility to AI as a practical risk: the industry needs capital to build, but it may also need permission.
AI Backlash Could Define the 2028 Presidential Race
David Plouffe, Barack Obama’s former campaign manager and a partner at Orchestra, argues that AI is becoming a political problem because Americans experience it less as a tool than as another elite-driven transformation being imposed on them. In his view, economic anxiety, distrust of technology leaders, the legacy of social media, fears about children and jobs, and local fights over data centers could turn AI into a dominant issue by the 2028 presidential race. Better messaging will not solve that backlash, Plouffe says; voters will need concrete evidence that they have agency, economic pathways and local benefits as the technology spreads.
Claude Cowork’s Travel Test Shows Agent Value Beyond Token Consumption
Anthropic’s Claude Code head Boris Cherny argues that agentic AI should be judged by completed work, not raw token use, citing a recent test in which Claude Cowork checked his email and calendar, corrected his itinerary, and booked eight flights and five hotels. Pressed by Alex Kantrowitz on whether corporate AI adoption is being distorted by “tokenmaxxing,” Cherny says the more important signal is the scale of productivity gains Anthropic and customers are seeing, and that companies may need to redesign work around AI rather than simply mandate usage.
Claude Code’s Growth Tests the Economics of Long-Running AI Agents
Anthropic’s Claude Code head Boris Cherny argues that the product has become more than an AI coding tool: it is now one of the company’s main surfaces for agentic AI. In a Big Technology interview, Cherny says Claude Code’s rapid growth reflects real productivity gains and a shift from models that answer questions to systems that can use tools, run tasks, and coordinate other agents, while acknowledging that rate limits, token costs, safety checks, and organizational change remain unresolved constraints.
Microsoft’s OpenAI Advantage Has Not Become an AI Product Lead
Alex Kantrowitz and Ranjan Roy use Satya Nadella’s 2022 email about Microsoft’s dependence on OpenAI and Nvidia to argue that the company saw the central AI risk early but did not turn privileged model access into a decisive product advantage. Their broader case is that distribution and partnerships are proving inadequate without control, AI-native execution, and usable integrations — a problem they see not only at Microsoft, but also in Apple’s weak ChatGPT-Siri integration and Google’s uneven AI products.
ServiceNow Says Agentic AI Lifted HR Capacity and Automated Support Work
ServiceNow executives Jacqui Canney and Kellie Romack argue that agentic AI is already changing workplace operations by creating measurable capacity rather than simply replacing jobs. In a ServiceNow-sponsored interview, they point to the company’s internal deployments — including faster commission answers, autonomous IT service-desk resolution, and large-scale support automation — as evidence that AI’s value depends on redesigning workflows, tracking the capacity created, and redeploying employees into higher-value work. Their case is that managers now have to govern both people and agents, with visibility, skills assessment, and explicit choices about what work should be automated.
AI’s Value Is Moving From SaaS Margins to Hardware Capacity
PwC technology, media and telecommunications leader Dallas Dolen argues that the AI boom is a real infrastructure and business-model shift, but one constrained by chips, construction labor, telecom capacity, copper, power and enterprise economics. In a PwC-sponsored interview, he says value is moving from SaaS toward hardware, software margins are compressing, and most companies are less limited by compute access than by token costs, security rules and measurable return on investment. Dolen’s view of enterprise AI is practical and bounded: agents are working in defined back-office, sales and legal tasks, while broader automation will depend on cost, governance and human oversight.
AI Companions Are Tempting Because They Make Relationships Too Easy
Joanna Stern, author of I Am Not a Robot, argues on Big Technology Podcast that AI’s most plausible near-term role is not as a standalone gadget or replacement professional, but as a second layer on devices, workflows, and relationships people already use. Drawing on a year of trying to put AI into daily life, she says the tools can be genuinely useful in wearables, medical interpretation, and solo work, while chatbot companionship exposes a more troubling risk: systems that are always available, agreeable, and easier than human relationships.
Real AI Gains Are Powering Unproven Compute, IPO, and Layoff Narratives
Alex Kantrowitz and Ranjan Roy read Anthropic’s SpaceX compute deal as both a real answer to Claude’s capacity constraints and a piece of market theater around AI demand, financing and IPO timing. Kantrowitz argues the Colossus 1 capacity could materially ease Anthropic’s limits and sharpen its race with OpenAI; Roy cautions that explosive usage and infrastructure announcements are also serving valuation narratives. The discussion extends that frame to OpenAI trial messages, Anthropic’s Mythos security claims and AI-linked layoffs: genuine progress, they argue, is being folded into stories that remain only partly proven.
Agentic AI Is Making Enterprise Software a Control Layer
ServiceNow president, COO and chief product officer Amit Zavery argues that agentic AI will change enterprise software, but not by letting unconstrained agents replace the platforms that run corporate workflows. In a ServiceNow-sponsored interview, Zavery says the hard problem is turning probabilistic AI into reliable action across regulated, multi-system businesses, with the context, permissions, auditability and governance that enterprises require. His case is that companies such as ServiceNow retain leverage if they make AI production-ready, while software vendors that fail to adapt remain exposed.
Perplexity Frames AI Agents as Metered Digital Labor
Perplexity chief business officer Dmitry Shevelenko argues that AI agents should be judged less as software features than as metered digital labor: tools users will pay for when they perform economically useful work. In a Big Technology Podcast interview, he makes the case that Perplexity’s computer-use agents, workflow packaging, broad permissions and multi-model orchestration are all part of that shift. The unresolved question is whether users and companies will accept the access, trust and usage-based pricing required to make those agents a real business rather than another AI novelty cycle.