Craig Smith
Host of the biweekly Eye on AI podcast and CEO of Eye On AI. He is an award-winning former New York Times correspondent, previously a Wall Street Journal correspondent, and focuses on artificial intelligence and its global implications.
Enterprises Face a 100,000-Agent Governance Problem
Barndoor AI co-founder and CEO Oren Michaels argues that enterprises are approaching a governance problem created by AI agents that can act across Salesforce, Slack, email and other workplace systems. In a conversation with Craig Smith, Michaels says connectivity protocols such as MCP have made it easier for agents to reach enterprise tools, but have not solved the harder question of what a given agent should be allowed to do for a given task. His central claim is that companies will need a separate control layer to manage thousands of task-specific agents, because traditional identity systems assume human judgment that agents do not have.
AI Voice Agents Are Beating the Average Customer-Service Rep
Tom Chen, chief product officer at Aircall, argues that AI voice agents should be judged against the average customer-service interaction, not the best human rep. In his account, the technology is already good enough for many routine calls, can handle far more concurrency at lower cost, and may improve satisfaction when customers are given a clear choice between faster AI service and a human agent. The main constraint, Chen says, is often not the model but the undocumented company knowledge the agent needs to resolve issues.
Neuroevolution Offers AI a Path Beyond Bigger Models
Risto Miikkulainen, a UT Austin professor and vice-president of AI research at Cognizant AI Labs, argues that neuroevolution offers a different path for AI than simply scaling larger models. In a conversation with Craig Smith, he says gradient descent is well suited to optimizing toward known targets, but population-based evolutionary search is better for problems where the goal is uncertain, the landscape is irregular, and useful solutions may require diversity, novelty and recombination.
AI Moves Medical Alerts From Fall Response to Fall Prevention
LogicMark chief executive Chia-Lin Simmons argues that medical-alert technology for older adults has remained too reactive, built around emergency buttons that assume a user can call for help after a fall. In an interview with Craig Smith, she describes LogicMark’s shift toward AI-supported monitoring that builds individual baselines from activity, sleep, medication and location patterns, then flags signs of decline before a crisis. Simmons says the aim is not to replace human responders, but to give families, caregivers and monitoring services earlier signals that can help more seniors age at home safely.
Voice Will Become the Default Interface for Enterprise AI
Luiz Domingos, chief technology officer of Mitel, argues that enterprise AI has moved past pilots and into communications workflows where latency, compliance, auditability and human oversight determine whether systems can be deployed. In a conversation with Craig Smith, Domingos says cloud-only AI will not meet the needs of real-time voice and regulated industries, and that edge and hybrid deployments will become central. His larger prediction is that enterprise AI will increasingly be accessed by voice rather than screens, especially for frontline workers whose jobs do not fit a desktop interface.
ChatGPT Lacks the Self-Generated Thought Required for Sentience
AI pioneer Terry Sejnowski argues that ChatGPT is neither a conscious mind nor a mere parrot, but an alien form of intelligence built from vast written knowledge and limited by the parts of biological intelligence it lacks. In a conversation with Craig Smith, the Salk Institute professor and Boltzmann machine co-inventor says current models can show creativity and a form of understanding, yet they have no organismic goals, no lived reinforcement, and no inner activity when not prompted. That absence of self-generated thought, he says, is the clearest reason ChatGPT is not sentient.
Children’s Data Profiles Can Begin Before Birth
Proton engineering director Eamonn Maguire argues that a child’s digital profile can begin before birth, as parents’ emails, searches and sign-ups create signals that advertising and platform systems can use to infer pregnancy, family status and future behavior. Speaking with Craig Smith, Maguire uses Proton’s Born Private initiative, which lets parents reserve an email address for a child, to make a broader case that privacy is an infrastructure decision made long before children can consent. He extends the argument to social media, AI training data and the limits of trusting platforms whose business models depend on profiling.
Macrocosmos Targets 70B-Parameter Training on 5,000 Distributed Nodes
Steffen Cruz, co-founder and CTO of Macrocosmos, argues that frontier AI training is approaching an economic ceiling as larger models require multi-billion-dollar, centralized GPU build-outs. Macrocosmos’s alternative, built inside the BitTensor ecosystem, is IOTA: a distributed training network that uses blockchain for identity, coordination, auditability, and payment while training happens off-chain across idle or underused machines. Cruz says the system has reproduced baseline benchmark performance and now needs to prove it can train enterprise-relevant models, starting with a 5,000-node and roughly 70 billion-parameter target.
Enterprise Agentic AI Adoption Is Still Below 1 Out Of 10
EY global consulting chief Errol Gardner argues that enterprise agentic AI remains far earlier than the market narrative suggests, rating adoption at less than 1 on a 0-to-10 scale. In a conversation with Craig Smith, Gardner says the main obstacle is not model capability but the difficulty of changing large organizations: aligning leaders, managers, workers, data controls and governance around redesigned workflows. He expects agentic AI to matter, but says scaled adoption will be slowed by human resistance, regulation, workforce displacement concerns and unresolved questions about who captures the value.
IBM Says Error Correction Puts Useful Quantum Systems on a 2029 Path
IBM quantum systems chief Oliver Dial argues that the field is moving from open-ended promise to testable milestones: IBM says it reached quantum utility in 2023, is aiming for verifiable quantum advantage in 2026, and believes error-corrected client systems are plausible by 2029. In a conversation with Craig Smith, Dial says the shift rests on error-correction work that has sharply reduced the overhead needed to build useful logical qubits, while cautioning that advantage must be proved against classical systems rather than asserted from headline qubit counts.
Lower-Overhead Error Correction Puts IBM’s 2029 Quantum Roadmap Within Reach
IBM quantum systems chief Oliver Dial argues that quantum computing has moved from an open-ended promise to a testable engineering timeline. In a podcast interview with Craig Smith, Dial says IBM reached quantum utility in 2023, is targeting quantum advantage in 2026 through public benchmarks, and now sees a credible path to useful error-corrected machines by 2029 after a lower-overhead error-correction code changed the scaling math. His claim is narrower than saying quantum computers are broadly useful today: present systems remain noisy, quantum AI is still toy-scale, and advantage claims will depend on verification against classical methods.
Legacy Infrastructure Is Slowing Enterprise Agentic AI Adoption
Kris Lovejoy, global strategy leader at Kyndryl, argues that enterprises are not being held back from agentic AI mainly by model capability or startup speed, but by the difficulty of running agents securely and reliably inside legacy infrastructure. In a conversation with Craig Smith, she says pilots are widespread but scaled deployments remain rare because agents need context, governance, compliance controls and modernized IT foundations before they can touch core systems. Her near-term prediction is narrower than much of the hype: by about 2031, agentic AI may handle roughly half of traditional line-one and line-two IT administration tasks, with humans still supervising the loop.
IIT Madras Scales Online Data Science Degree Without JEE Entry
Speaking with Craig Smith on Eye on AI, IIT Madras electrical engineering professor Andrew Thangaraj argues that India’s AI talent problem begins with a higher-education system that filters too many students out too early and rewards exam knowledge over usable skills. He presents IIT Madras’s online undergraduate degree in data science — a low-cost, no-JEE program with a rigorous exit standard and project-heavy diploma stage — as an attempt to move the filter from admission to completion. Thangaraj says that model is necessary if India is to build AI capacity at national scale rather than through a handful of elite seats.