Luke Harries

ElevenLabs Voice Engine Wraps Existing Chat Agents Without Rebuilding Them

Luke Harries of ElevenLabs argues that the next step for chat agents is not a new orchestration stack but a voice layer around the agents companies have already built. His case for ElevenLabs’ Voice Engine is that teams can keep their existing LLM logic, RAG, tools and business rules, while offloading speech-to-text, text-to-speech, turn-taking and interruption handling to a wrapper. The product is positioned for companies that want voice interfaces across web, phone and meeting channels without rebuilding their chat agents inside a fully managed platform.