AI in Operations
AI applied to internal workflows, back-office automation, finance, legal, HR, procurement, logistics, and cross-functional business processes.
Agentic AI Is Making Enterprise Software a Control Layer
ServiceNow president, COO and chief product officer Amit Zavery argues that agentic AI will change enterprise software, but not by letting unconstrained agents replace the platforms that run corporate workflows. In a ServiceNow-sponsored interview, Zavery says the hard problem is turning probabilistic AI into reliable action across regulated, multi-system businesses, with the context, permissions, auditability and governance that enterprises require. His case is that companies such as ServiceNow retain leverage if they make AI production-ready, while software vendors that fail to adapt remain exposed.
AI Is Splitting Product Management Into Builders and Information Movers
In a Stanford CS153 guest lecture, Mike Abbott and Nikhyl Singhal argue that AI is changing product management by eroding the value of roles built around coordination, reporting, and internal information flow. Singhal, founder of Skip and a former product executive at Meta, Google, and Credit Karma, says companies still need product judgment, but increasingly favor hands-on builders who can understand customers, work with technical systems, and make decisions. His broader case is that the product role now depends less on title and process than on company stage, iteration speed, and the ability to build directly.
Uber Says US Demand and Cost Discipline Can Offset Macro Pressure
Uber CFO Balaji Krishnamurthy told Bloomberg Tech that the company’s latest forecast reflects sustained demand from riders and travelers despite a more uncertain macro and geopolitical backdrop. He argued that Uber is pairing product expansion, including hotel bookings through Expedia and a larger Uber One base, with tighter operating discipline and AI-driven efficiency. Krishnamurthy framed the quarter as evidence that Uber can keep growing by widening its consumer and enterprise use cases while controlling costs.