LOT Turns to ElevenLabs for Multilingual AI Passenger Support
LOT Polish Airlines chief executive Michał Fijoł used an ElevenLabs summit in Warsaw to announce a collaboration that will bring ElevenAgents into the airline’s passenger support. His argument was that customer communication has become an operational challenge for LOT: nearly 200 IT systems, flights across dozens of markets, and routine passenger questions arriving in multiple languages and time zones. Fijoł positioned AI voice support not as a replacement for airline staff, but as a way to handle language, timing, and information access at a scale a Warsaw-centered contact model cannot easily cover.
ElevenLabs·Jun 8, 2026·6 min read
