Denise Dresser
Chief Revenue Officer at OpenAI, overseeing global revenue strategy across enterprise and customer success. She previously served as CEO of Slack and spent more than a decade at Salesforce building and leading global sales organizations for major customers.
OpenAI Folds Codex Into ChatGPT for a Unified Enterprise Workflow
OpenAI used its Intelligence at Work enterprise event to argue that workplace AI is moving from separate tools into a single operating workflow for companies. Sam Altman framed the roadmap as a response to customer demand to bring OpenAI’s products together, while executives pointed to ChatGPT and Codex integration, role-specific agents, annotations in existing tools, and deployment through Sites as the product layer for enterprise adoption. BNY chief executive Robin Vince supplied the customer case, saying the bank chooses AI optimism because it sees the technology as a capacity creator.
Travelers Deploys AI Claims Assistant Nationwide After Eight-State Pilot
Travelers’ claims CIO Erik Roen argues that putting an AI assistant into first notice of loss required changing the operating model around claims, not just adding a model to a call flow. In a conversation with OpenAI chief revenue officer Denise Dresser, Roen says the insurer moved from an eight-state pilot to countrywide deployment by pairing OpenAI’s technology with cross-functional business ownership, continuous evaluations, near-real-time monitoring and fail-safes for a workflow that helps customers decide whether and how to file a claim.