Maurizio Poletto

Chief Platform Officer and Chief Operating Officer of Erste Group, where he leads platform and operational functions tied to digital banking, IT, and AI adoption. He founded Erste Group’s in-house fintech George Labs and helped develop George, the group’s digital banking platform.

Erste Builds AI as a Governed Platform Inside Digital Banking

Maurizio Poletto, Chief Platform Officer and COO of Erste Group, argues that AI in banking has to be built as a governed platform inside the bank’s existing digital architecture, not treated as a chatbot deployment. In a customer talk with OpenAI, he says Erste has allowed local teams to move quickly on employee productivity tools while centralizing customer-facing AI, especially where customer data is involved, because trust, compliance and product quality make that work slower and harder.

OpenAIJun 8, 202610 min read