Luiz Domingos

Luiz Domingos is Chief Technology Officer and Head of Large Enterprise R&D at Mitel, where he leads technology vision, product innovation, and R&D for enterprise communications, contact center, network management, cloud services, and AI-enabled communications platforms.

Voice Will Become the Default Interface for Enterprise AI

Luiz Domingos, chief technology officer of Mitel, argues that enterprise AI has moved past pilots and into communications workflows where latency, compliance, auditability and human oversight determine whether systems can be deployed. In a conversation with Craig Smith, Domingos says cloud-only AI will not meet the needs of real-time voice and regulated industries, and that edge and hybrid deployments will become central. His larger prediction is that enterprise AI will increasingly be accessed by voice rather than screens, especially for frontline workers whose jobs do not fit a desktop interface.

Eye on AIMay 28, 202616 min read