Kris Lovejoy

Kris Lovejoy is Kyndryl’s Global Head of Strategy, responsible for the company’s integrated strategic and operational growth plan in the AI era. She previously led Kyndryl’s Security and Resiliency global practice, served as EY’s global consulting cybersecurity leader, founded AI-driven threat-detection company BluVector, and held senior IBM security leadership roles.

Legacy Infrastructure Is Slowing Enterprise Agentic AI Adoption

Kris Lovejoy, global strategy leader at Kyndryl, argues that enterprises are not being held back from agentic AI mainly by model capability or startup speed, but by the difficulty of running agents securely and reliably inside legacy infrastructure. In a conversation with Craig Smith, she says pilots are widespread but scaled deployments remain rare because agents need context, governance, compliance controls and modernized IT foundations before they can touch core systems. Her near-term prediction is narrower than much of the hype: by about 2031, agentic AI may handle roughly half of traditional line-one and line-two IT administration tasks, with humans still supervising the loop.

Eye on AIMay 15, 202616 min read