Enterprise AI Agents Need Sandboxed Runtimes and Deny-By-Default Governance
In a ServiceNow-sponsored interview, ServiceNow AI engineering executive Joe Davis and Nvidia agentic AI product chief Adel Hallak argue that enterprise AI agents should be built as governed systems, not as single models with broad autonomy. They describe agents as layered architectures of models, harnesses, tools, sandboxed runtimes, permissions and control towers, with default-deny access replacing trust in the model’s judgment. Davis points to ServiceNow’s internal automation of 90% of some IT support requests as the practical proof point; Hallak frames Nvidia’s OpenShell and model stack as infrastructure for making that kind of autonomy enforceable.
Alex Kantrowitz·May 26, 2026·12 min read