James Mackey

Managing Director at Bain Capital Private Equity in New York, where he is a member of the North America Private Equity team focused on technology investments. He has spoken publicly about enterprise AI adoption and organizational transformation, including ChatGPT usage across employees.

AI in Financial Services Is Moving From Answers to Work Products

At OpenAI’s Investor Innovation Day, Sarah Friar and other speakers argued that Codex and enterprise ChatGPT are moving AI use in financial services from “asking mode” into execution. The examples stayed close to existing work: querying deal folders, speeding company research in Excel, generating spreadsheets, models, and decks, and distributing employee-built GPTs into daily operations. James Mackey tied the enterprise case to adoption at scale, saying 2,700 employees now have ChatGPT licenses and are using hundreds of internal GPTs as a business “force multiplier.”

OpenAIJun 7, 20265 min read