Jake Stauch

Serval Bets Boring IT Controls Will Unlock Enterprise AI

Serval founder and CEO Jake Stauch argues that enterprise AI will be won less by giving models broad autonomy than by constraining them inside permissions, approvals, audits and workflows that companies can trust. In a conversation hosted by Sequoia’s Pat Grady, Stauch describes Serval as a ServiceNow-like system rebuilt for AI: an admin agent generates workflows from natural language, while a help desk agent can act only through tools IT has explicitly approved. He says that same logic extends to Serval’s operating model, where customer insight and “fewer, better” hiring matter more than model access in a market that may force products to be rebuilt every few months.