Amit Zavery

Amit Zavery is president, chief product officer, and chief operating officer at ServiceNow, where he leads the company’s AI platform, products, engineering, cloud infrastructure, user experience, enterprise-wide operations, digital technology, and security. He previously held senior enterprise software and cloud leadership roles at Google Cloud and Oracle.

Agentic AI Is Making Enterprise Software a Control Layer

ServiceNow president, COO and chief product officer Amit Zavery argues that agentic AI will change enterprise software, but not by letting unconstrained agents replace the platforms that run corporate workflows. In a ServiceNow-sponsored interview, Zavery says the hard problem is turning probabilistic AI into reliable action across regulated, multi-system businesses, with the context, permissions, auditability and governance that enterprises require. His case is that companies such as ServiceNow retain leverage if they make AI production-ready, while software vendors that fail to adapt remain exposed.

Alex KantrowitzMay 8, 202611 min read